Insurance Glossary

Vacation Rental Insurance policies can contain technical industry terms that make reading a challenge. To avoid confusion, the carrier as created the following list of definitions for a number of industry terms and phrases.

The following definitions are provided for informational purposes only. Please refer to your Vacation Rental Insurance Policy or Certificate of Insurance for definitions and coverages specific to your Policy/Certificate.

Missed Connection

If you miss your cruise or tour departure due to a flight delay of more than 3 hours but less than 24 hours, your insurer will reimburse you for the unused, prepaid non refundable expenses that you paid for your trip and for the additional transportation costs to join your cruise or tour.
Origin: CSA Travel Protection

Mountain View

When guests can see surrounding mountains from some area of the property, not necessarily from all area of the property. May include Full, Partial or Peekaboo Views.
See also: View, Beach View, City View, Resort View, Water View Origin: Vacation Rental Association

Name Your Price

An offer to guests to specify the price they want to pay per night for lodging, and the manager then looks for lodging to meet their criteria
Origin: William May Link: VRIA.org

Night

In most lodging, guests do not rent "Days" but instead bookings are thought of as "Nights". The origin of this terminology comes from the traditional (Hotel, Motel) industry where guests frequently arrive in the afternoon and leave in the morning. Hence it is the night they are renting not the day.
See also: Day Origin: Vacation Rental Association

No Pets

When a lodging facility disallows pets of any kind at the property. If No Pets are specified then pets are not welcome on the grounds, in the vicinity or inside the buildings. [ Service animals are exempt from such limits. ]
See also: Pet Friendly, Service Animal Origin: Vacation Rental Association

No Show

A customer with a reservation at a lodging facility who fails to show up and does not cancel.
Origin: Vacation Rental Association

No Smoking

In most jurisdictions, guests are not allowed to smoke in properties or anywhere inside the buildings. Usually there are rules that prohibit smoking within a certain distance of the building or its entrance ways or that prohibit smoking anywhere on the grounds. Most owners of lodging facilities prohibit smoking anywhere on the grounds or in the building
See also: Smoking Penalty Origin: Vacation Rental Association

Non-Cancelable

When a booking for lodging property use is non-cancelable it means the guest must pay for and is not entitled to a refund even if they request a cancellation. This is similar to non-cancelable bookings for airfare and other travel services.
See also: Re-Sellable Origin: Vacation Rental Association

Normal Occupancy

The number of registered occupants for which the normal rental rate applies. There are per-day fees for each disclosed or undisclosed guest over the normal Occupancy.
See also: Sleeps Occupancy, Maximum Occupancy, Disclosed Guest, Undisclosed Guest, Drop-in Guest Origin: Vacation Rental Association

Obscured Rent by Owner (RBO)

When a website makes a property owners identify hidden thereby requiring guests to only communicate through their website dashboard, the rental is Obscure.
See also: Rent by Owner, Rbo Origin: May, William Link: VRIA.org

Occupancy

A percentage indicating the number of nights sold (compared to number available) in a hotel, resort, motel, or vacation rental facility or destination.
Origin: Vacation Rental Association

Occupant

A person of any age who enters a lodging unit at any time; or enters the property or resort on which it sits. Includes overnight guests but also drop-in visitors.
Origin: Vacation Rental Association

Ocean Front Accommodations

Buildings or rooms and living units in a building which is along side the ocean shore. Can be major oceans or estuaries. Generally means there are no other buildings between the building and the water. Not necessarily Beach Front.
See also: Beach Front Origin: Vacation Rental Association

Order (Booking)

When a guest makes a booking online it is referred to as an Order until such time as a staff member accepts and confirms it. The software uses this word as a Booking Status.
See also: Abandoned, Aborted, Blocked, Cancelled, Confirmed, Hold, Incomplete, In Error, Out of Service, Quoted, Unblocked Origin: Vacation Rental Association

OTA - Online Travel Agent

Websites where guests can book lodging, airfare, rental cars and other services online. OTA's utilize Global Distribution Services (GDS) to display services and then to confirm them with the travel provider. Examples of OTA's are Expedia.com, Orbitz.com and Hotels.com but there are many others offering the same services.
Origin: Vacation Rental Association

OTA - Open Travel Alliance

An organization that engineers computer and technical specifications to ensure traveler and supplier information flow smoothly throughout travel, tourism and hospitality. Membership includes major hotels, airlines and Global Distribution Firms.
Origin: OpenTravel.org Link: OpenTravel.org

Other covered events

Means the events other than Sickness, Injury and death that are covered under the policy for Trip Cancellation and Trip Interruption.
Origin: CSA Travel Insurance

Other valid and collectible group insurance

Means any group policy or contract which provides for payment of medical expenses incurred because of Physician, nurse, dental or Hospital care or treatment; or the performance of surgery or administration of anesthesia. The policy or contract providing such benefits includes group or blanket insurance policies; service plan contracts; employee benefit plans; or any plan arranged through an employer, labor union, employee benefit association or trustee; or any group plan created or administered by the federal or a state or local government or its agencies. In the event any other group plan provides for benefits in the form of services in lieu of monetary payment, the usual and customary value of each service rendered will be considered a Covered Expense.
Origin: CSA Travel Insurance

Out Clean Fee

A certain amount above and beyond the rental rate that is charged to renters to cover the cost of cleaning the property after departure.
Origin: Vacation Rental Association

Out Cleaning

Vacation rental homes are usually cleaned after the guest departs, this is referred to as an Out Clean. Usually there is a one time fee for this service.
See also: Out Cleaning Fee, Interim Clean, Housekeeping Origin: Vacation Rental Association

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